r77u Privacy Policy

r77u ("we", "our", "platform") provides an online gaming and betting service for users in Bangladesh. This privacy policy ("policy") explains how we collect your personal information, what purposes we use it for, how long we retain it, and in what circumstances it may be shared with third parties.

We believe your privacy is a fundamental right. By registering on the r77u platform or using our services, you are considered to have agreed to this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This policy may be updated from time to time. For any significant changes, we will notify you via your registered email address or through a notice on the platform.

The r77u platform collects information from you in various ways. The details are outlined below by category:

2.1 Personal Identity Information

• Full name (provided at registration)
• Date of birth (for age verification — only persons aged 21 or above may register)
• Email address
• Mobile number (for account verification)
• National ID card or passport details (for KYC verification, if required)

2.2 Financial Information

• bKash, Nagad, or Rocket mobile banking number (for transaction processing)
• Transaction history, deposit and withdrawal records
• Wallet balance information

We do not store full bank card numbers or PINs.

2.3 Technical and Device Information

• IP address and geographic location (at country level)
• Browser and operating system type and version
• Device identifier
• Cookie and session data
• Time spent on the platform and pages visited

2.4 Gaming Activity Information

• Play history, bet amounts, and win/loss records
• Preferred game categories and displayed behavior
• Bonus and promotion usage information

r77u uses collected information for the following legitimate purposes:

3.1 Account Management and Service Delivery

We use your personal information to create, verify, and secure your account. This information is essential for confirming age verification (21 years or above), completing deposit and withdrawal processes, and ensuring accurate transactions.

3.2 Customer Service and Support

When you contact us via our 24/7 live chat or email, we use stored information to resolve your issues quickly. Support conversation records are also used to improve service quality.

3.3 Security and Fraud Prevention

We review technical and usage-related information to ensure platform security, detect unauthorized activity, and prevent account hacking or fraud.

3.4 Service Improvement and Personalization

By analyzing your gaming preferences and behavior, we improve game recommendations, bonus offers, and the overall user experience for you.

3.5 Marketing Communications

With your permission, we may send information about new bonuses, promotions, or services via email. You may request to opt out of these communications at any time.

The r77u platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help the site recognize you.

4.1 Essential Cookies

These cookies are required for the core functionality of the platform, such as keeping login sessions active, storing security tokens, and remembering language preferences. They cannot be disabled.

4.2 Functionality Cookies

These cookies are used to remember your preferences, such as auto-login options and display settings.

4.3 Analytics Cookies

We collect anonymous statistics to review site usage and improve service quality. This information is not personally identifiable.

You can manage cookies through your browser settings, but disabling certain cookies may cause some platform features to not work correctly.

r77u never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Minimum necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket), for maintaining technical infrastructure, and for managing customer service. These partners are contractually bound to data protection obligations.

5.2 Legal Obligations

We may be legally required to provide relevant information in response to applicable laws in Bangladesh, court orders, or valid requests from regulatory authorities.

5.3 Fraud Prevention

To detect and prevent serious fraud or illegal activity, cooperation with security agencies may be necessary if required.

5.4 Business Transfer

In the event of a future merger, acquisition, or asset sale, user information may be transferred, but we will notify you in advance in such cases.

r77u applies industry-standard security technology to protect your information. Our security framework operates on the following levels:

• SSL Encryption: All data transfers between you and our servers are encrypted using SSL/TLS technology.
• Database Encryption: Stored sensitive information is kept in encrypted format.
• Access Control: Only authorized personnel have access to specific data, and all access is logged.
• Regular Security Reviews: Our systems undergo regular security audits.
• Two-Step Verification: Additional verification is in place when suspicious login activity is detected on an account.

However, no data transmission over the internet is 100% secure. Although we take the highest protection measures, we cannot guarantee complete security in the event of an unexpected security breach. In such a situation, we will notify you immediately and take the necessary steps.

r77u retains your information only for as long as necessary. The retention periods for different types of information are listed below:

• Active Account Information: Retained for as long as the account remains active.
• Financial Transaction Records: Retained for a minimum of 5 years in accordance with legal obligations.
• KYC and Identity Verification Documents: Retained for a specified period after account closure in accordance with regulatory requirements.
• Customer Service Communication Records: Retained for a maximum of 2 years.
• Website Usage Logs: Typically retained for up to 6 months.

After the retention period ends, we securely delete or anonymize your information so that it can no longer be identified.

As a registered user of r77u, you have the following rights over your own information:

8.1 Right to Access

You may request to know what information we have stored about you. We will provide you with a copy within a reasonable time.

8.2 Right to Rectification

If any stored information is incorrect or incomplete, you may request a correction. Some information can be updated directly from account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted, though some information may be required to be retained for legal or regulatory reasons.

8.4 Right to Object to Processing

You may object to the use of your information for marketing purposes. We will stop marketing communications upon receiving this request.

8.5 Right to Complain

If you have any privacy-related concerns, please contact us first. We will work to resolve the matter fairly and promptly.

Contact address: [email protected]

r77u is a platform for persons aged 21 or above only. We do not knowingly collect personal information from minors (persons under the age of 21).

Age verification is mandatory at registration. If we learn that a minor has registered using false information, that account will be closed immediately and the collected information will be deleted.

If a parent or guardian believes their child has registered on our platform, please contact [email protected] immediately.

The r77u platform uses software from various game providers (Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, NetEnt, Microgaming, etc.) to operate games. These providers process certain technical data to run their games.

bKash, Nagad, and Rocket each have their own privacy policies for payment processing. We only share the information necessary to confirm successful transactions with them. Their respective privacy policies apply when using their services.

r77u is not responsible for the privacy practices of third parties and recommends reviewing their policies.

r77u reserves the right to update this privacy policy from time to time. Reasons for changes may include:

• Complying with new legal or regulatory requirements
• Adding new services or technologies
• Improving security measures
• Reflecting user feedback and suggestions

For any significant changes, we will notify you via your registered email address or through a clear notice on the platform. Continuing to use the platform after changes are made will be considered your agreement to the new policy.

The latest version of this policy will always be available on this page. The "Effective Date" and "Last Updated" date are noted at the top of the page.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We generally respond to requests regarding personal information within a reasonable time. We will process your request after verifying your identity.

r77u gives the utmost importance to the privacy of users in Bangladesh. Your trust is the foundation of our service.